Services Delivery Manager

As a Services Delivery Manager, you will manage and oversee the delivery of services to clients, ensuring high-quality standards and timely execution.

Coordinate with internal teams to align resources and meet project objectives.
Monitor service delivery performance, identify risks, and implement improvements.
Maintain strong client relationships and ensure satisfaction throughout project lifecycles.
Develop and enforce processes, workflows, and best practices for efficient service delivery.
Provide regular reporting to stakeholders on project progress, performance metrics, and outcomes.

Qualification
Bachelor’s degree in Business, IT, or a related field.
5+ years of experience in service delivery, project management, or client services.
Proven track record in managing complex projects and client accounts.
Strong leadership, communication, and problem-solving skills.
Ability to prioritise tasks, manage multiple projects, and deliver results under pressure.