Support Engineer (Enterprise Support Japanese)

As a Support Engineer for Enterprise Support (Japanese), you will assist enterprise clients in troubleshooting and resolving technical issues.

Communicate effectively in Japanese to understand and resolve customer inquiries.
Collaborate with internal engineering and product teams to address complex problems.
Document solutions, contribute to knowledge bases, and improve support processes.
Provide proactive guidance to clients to prevent recurring issues.
Ensure high levels of customer satisfaction and timely response to requests.

Qualification
Fluent in Japanese and English, both written and spoken.
Bachelor’s degree in Computer Science, Engineering, or a related field.
2+ years of experience in technical support, enterprise support, or IT roles.
Strong problem-solving, communication, and multitasking skills.
Familiarity with enterprise software, networking, or cloud technologies is preferred.